# Frequently asked questions

> Answers about accepted screens, minimum quantities, processing times and buyback terms.

## Do you buy screens with broken glass or wear?

Yes, if the LCD/OLED output still works. Broken glass or cosmetic wear do not block the standard buyback flow.

## Do you buy fully dead panels?

No. The standard Broken LCD flow is reserved for screens whose display layer remains usable for refurbishment.

## How can I quickly check whether the panel is still valid?

The screen should power on, show a readable image and avoid a blocking fault on the display layer itself.

## How should I pack the shipment?

Use either bubble pouches by batch or bubble wrap with a reinforced carton, then place the delivery note inside the parcel.

## Is there a minimum quantity?

We recommend sending at least 30 units per shipment. Below that, shipping and handling costs may be deducted from the final report. You can still send a smaller batch: we will contact you to confirm it first.

## How long does processing take?

Usually 3 to 4 working days after receipt and inspection of the lot.

## How can I be sure the test results are correct?

Grading can be subjective depending on who tests, but we apply a strict international standard. We recommend stamping your screens: in case of a dispute, we can send them back to you.

[Buyback and refurbishment guides](https://broken-lcd.com/en/guides.md)

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Source: Broken LCD — https://broken-lcd.com/en/faq · Citation terms: https://broken-lcd.com/llms.txt